Cloud based Contact Center Solutions

Contact Centers are choosing cloud based VoIP providers like RingCentral.

A Cloud based Call Center solution has very low initial deployment costs. Installation is fast allowing the center to be operating in hardly any time at all.

Once only thought of as a viable option for small centers, now even very large centers are using cloud based hosted VoIP providers. Providers like RingCentral are now preferred to handle the software and call center features that contact centers depend on for call and customer management. Companies have determined that cloud providers make sense, both financially and practically. Start up is quick and costs represent a fraction of an initial on-premise solution. Many companies do not have the dedicated on-site personnel to install and maintain the servers, software and telecom infrastructure. Hosted providers include support which is essential with a contact center.

Cloud based contact centers are over 25% less expensive to operate and result in significantly less downtime than contact centers with their servers on premise.

Large robust open lower cost Internet pipes have become dependable and affordable, adding to the rise of cloud based centers. Additionally, innovative technologies like SD-WAN can be used to maximize voice quality and stability.

More than half of existing contact centers plan to move their technology to the cloud. Recently companies have realized that home based customer service agents are critical to success.

Technology has advanced enough that moving all voice services to a cloud service provider ends up enabling better communications across the entire company. Many companies have realized that the need for social distancing has accelerated the transition to a hosted provider. Providers like RingCentral offer video as well as an ease of home worker setup. Security also plays an significant part of the criteria. Companies have come to realize the complexity of implementing secure integrated solutions something established providers understand.

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Advantages of Choosing a Cloud Based Provider for Your Contact Center are:

• Cost Savings- Very low initial start up cost with better returns on investment.
• Installation- Fast and easy deployment.
• Security- Cloud based providers implement and maintain robust security.
• Call Center Apps- Software that is ready and tested offering advanced features including multichannel connectivity. Apps usually integrate with popular CRM packages (i.e. Salesforce, etc.)
• Scalability- The on-demand nature of a cloud solution provides for easy ramp-up when call volume peaks.
• One Vendor- Placing different communication apps, such as, conferencing, video and faxing offers both cost savings and easy integration.
• Management and Administration- All the Call Center needs like server maintenance, security, upgrades, and patches are maintained by the provider. New apps are developed and provided as part of the service.
• Intuitive Interface- Well designed easy to use software suites that allow agents to quickly handle customer data across various channels and helps them resolve cases with greater precision.
• Esay for Home Worker- Setting up secure home workers becomes extremely easy with a hosted solution.

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Certain types of companies are prime candidates for a cloud contact center solution. There are:

• Centers that are planning on employing remote agents.
• New centers starting with a few agents and then scaling up over time.
• Small centers with only a few agents.
• Multi-location businesses that require a few agents at each location.

Costs for a hosted VoIP call center solution are easy to figure out as most of the time they are per seat, dependent on which apps are needed. Pay for what you utilize pricing allows flexibility for customers to pick from an Á la carte menu of features. Providers usually bill monthly or yearly, which often comes with a substantial discount. Adding or reducing seats is easy and cost effective for centers that have heavier call volume during peak times.

Regardless if you're considering a complete new call center solution or adding an ACD package to an existing PBX, a professional who offers guidance often saves time and expense. Allow three minutes and answer a few straightforward questions for a solution that meets your requirements. Fast, easy and convenient; save time, money and aggravation.

Many call center software tools assist with training customer service agents. Call monitoring, call reporting and call tracking offer meaningful information. Call recording can be used to ensure better customer engagement.
Understanding and implementing these tools often is the difference from an ordinary call center
to one that improves business productivity.

There are many variables to consider when choosing a provider for a contact center.
The best cloud based service will offer advanced features and the tools
to manage your communications so that the best results can be ensured.
A professional telecom person with knowledge
of how call centers operate can offer valuable advice to ensure your solution is appropriate and practical.

Companies now realize home based employees are the future.

As companies react to recent events with the need to social distance they have come to appreciate the importance of utilizing workers from home. Communication and software budgets are increasing with plans of continuing employees working from their homes. Office space requirements and incidental expenses will decline as less workers will essentially need an office desk. These reduced real-estate expenses will offset the increase in communication budgets. Trends have shown working from home results in happier and more productive employees. With the appropriate communication and business apps, businesses should indeed end up increasing their bottom line.

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Pay for what you utilize pricing works out well in many cases to keep costs lower. Pick only the features that you need.

Small companies have the same needs when it comes to apps and advanced call center features as the big guys. Cloud based call center software allows the smallest of companies to be as good as big companies.
Whether your call center company has three agents or 50, the service and support you get will be at the same high quality standards. The difference is you pay only for the number of agents and services. What could be better?

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