| RECOMMENDED PROVIDERS | PLAN HIGHLIGHTS | RECOMMENDED FOR | MONTHLY FEES | DETAILS |
|---|---|---|---|---|
 |
|
 Any
sized business; Integrated phone,video and team collaboration tools. |
$20.00 | Details |
 |
|
Remote teams,
new or small growing businesses, professional offices. |
$19.95 Special Offer |
Details |
 |
|
Customer contact
center, remote workers, multiple locations. |
$18.95 | Quote |
 |
|
Entrepreneur, start-ups, small teams
to multi-national enterprise call center. |
$9.00 New Starter Plan. |
Three Unique Reasons Hosted VoIP is the Best Choice
Choosing a Cloud based PBX phone system is frequently the most cost-effective solution to update to multi-channel communications. Owners presently recognize the importance of maintaining advanced integrated systems so business needs can be performed with employees working from home. Along with many of the features and capabilities of a hosted VoIP service, a leading provider offers advantages by becoming a "technology partner." Their platforms are continuingly enhanced, tested and hardened to provide the most efficient systems in today's quickly evolving environment.
1) Technology is Improving Faster than Ever
With
the current pace for development of innovative technology and
advanced business apps, the traditional telecom manufacturer's
business plan cannot keep up with incorporating and distributing
needed changes to existing PBX systems. The industry solution has
been to move to hosted VoIP and UCaaS services. Providers
keep their software upgraded, develop new features (think AI), and
deploy changes on their servers. Benefits to the small business customer are immediate.
Knowing that the hosted VoIP provider is taking over future
development costs pays off to customers by lowering their IT costs.
Consider these highly recognized advantages:
- Lower Costs and Easy to Have Your Phone System Up and Making Calls Quickly
- Scalability, Control & Remote Workers
- One Provider with One Monthly Cost that includes Service & Support
You get advanced communication services today and tomorrow.
Companies currently realize that business costs associated with old technology can quickly mount from inefficiencies and lost customer satisfaction. And the remedy of purchasing and installing new IP-PBX servers or upgrading those servers to keep current can be both time consuming and costly.
A good hosted VoIP provider will:
- Maintain your systems to run efficiently and keep them updated.
- Spend resources offering more advanced features and integration with popular industry business apps. Development and integration of new apps to include in their service.
2) Customers Expect More Contact Choices than Just Having to Call
No
customer wants to be on their phone endlessly waiting to handle an
issue only to be transferred. Sitting in a queue waiting for
customer service can quickly aggravate even patient people, that's
why increasingly you'll encounter the call back option with many
companies. Formerly, this business VoIP feature was considered a relatively new
"must have", but now it's no longer new and every caller expects to
be given that choice. Other options people currently expect are chat and
texting.
- Customer contact is now much more than just calls. Phone systems need to be more intuitive and streamline service.
- If your customer service agents lack the proper tools when they need them, customers lose. Integration with business apps is critical now and in the future.
Cloud
PBX providers realize integrated Unified Communications comprises the service of the
future.
Companies need to offer an omni-channel solution to customers who can select their own preferred method of communicating. A platform that includes an intelligent interactive voice response (IVR) and a choice of voice, chat, social media, SMS, or email improves customer satisfaction and contact center efficiencies. Having to switch from one tool to another or one screen to another is very inefficient. Total integration is a requirement.
A good hosted VoIP provider will:
- Provide one application that integrates phone, chat and video.
- Accommodate total integration with popular chat and business CRM apps.
- Offer collaborative tools that allow teams to share easy to access information.
- The best VoIP cloud providers offer an app integrated with video, message and phone.
3) Everyone Now Uses a Smart Phone. It must Integrate with Business Apps.
Smart phones made "the phone" just another app. Although the
phone number is tied to a physical SIM card, phone calls don't have
to use the "phone app", but can make calls using WhatsApp, Facebook
Messenger, Slack, Snapchat, Skype or a dozen of other call apps.
Smartphone use caused an expectation that everything would instantly
integrate. Mobility has reinforced the need for seamless
integration.
Efficiencies,
an ease of communication and productivity are at the core of every
good VoIP communications system. Connecting with mobile employees and
their smart phones requires a carefully designed cloud based phone system.
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