Top 3 Unique Reasons for Choosing Hosted VoIP

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Three Unique Reasons Hosted VoIP is the Best Choice

Choosing a Cloud based PBX phone system is frequently the most cost-effective solution to update to multi-channel communications. Owners recognize the importance of maintaining advanced integrated systems that be performed with employees working from home. Along with many of the features and capabilities of a hosted VoIP service, leading providers offer advantages by becoming a "technology partner." Their platforms are continuingly enhanced, tested and hardened to provide the most efficient systems in today's quickly evolving environment.

1) Technology is Improving Faster than Ever

Finger on gear of VoIP technology. Considering the current pace for development of innovative technology, traditional telecom manufacturers cannot keep up incorporating and distributing upgrades to existing PBX systems. The industry solution has been to move to hosted VoIP and UCaaS services. Providers keep their software upgraded, develop new features (think AI), and deploy changes on their servers. Benefits to the small business customer are immediate. Knowing that the hosted VoIP provider is taking over future development costs pays off to customers by lowering their IT costs.

Consider these highly recognized advantages:

Lower Costs and Easy to Have Your Phone System Up and Making Calls Quickly
Scalability, Control & Remote Workers
One Provider with One Monthly Cost that includes Service & Support

You get advanced communication services today and tomorrow.

Companies currently realize that business costs associated with old technology can quickly mount from inefficiencies and lost customer satisfaction. And the remedy of purchasing and installing new IP-PBX servers or upgrading those servers to keep current can be both time consuming and costly.

A good hosted VoIP provider will:

Maintain your systems to run efficiently and keep them updated.
Spend resources offering more advanced features and integration with popular industry business apps. Development and integration of new apps to include in their service.

2) Customers Expect More Contact Choices than Calling

More ways to communicate than just voice. No customer wants to be on their phone endlessly waiting to handle an issue only to be transferred. Sitting in a queue waiting for customer service can quickly aggravate even patient people, that's why increasingly you'll encounter the call back option with many companies. Formerly, this business VoIP feature was considered a relatively new "must have", but now it's no longer new and every caller expects to be given that choice. Other options people currently expect are chat and texting.

Customer contact is now much more than just calls. Phone systems need to be more intuitive and streamline service.
If your customer service agents lack the proper tools when they need them, customers lose. Integration with business apps is critical now and in the future.

Cloud PBX providers realize integrated Unified Communications comprises the service of the future.

Companies need to offer an omni-channel solution to customers who can select their own preferred method of communicating. A platform that includes an intelligent interactive voice response (IVR) and a choice of voice, chat, social media, SMS, or email improves customer satisfaction and contact center efficiencies. Having to switch from one tool to another or one screen to another is very inefficient. Total integration is a requirement.

A good hosted VoIP provider will:

Provide one application that integrates phone, chat and video.
Accommodate total integration with popular chat and business CRM apps.
Offer collaborative tools that allow teams to share easy to access information.
The best VoIP cloud providers offer an app integrated with video, message and phone.

3) Everyone Now Uses a Smart Phone. It must Integrate with Business Apps.

Integration of smart phones with office hosted VoIP. Smart phones made "the phone" just another app. Although the phone number is tied to a physical SIM card, phone calls don't have to use the "phone app", but can make calls using WhatsApp, Facebook Messenger, Slack, Snapchat, Skype or a dozen of other call apps. Smartphone use caused an expectation that everything would instantly integrate. Mobility has reinforced the need for seamless integration.

Efficiencies, an ease of communication and productivity are at the core of every good VoIP communications system. Connecting with mobile employees and their smart phones requires a carefully designed cloud based phone system.

Best Cloud PBX Companies

Business VoIP Phone Service

Future Proofing Your Phone System Investment

Selecting and installing a new business phone system has become much more than just voice. Unified Communications is now where it's at and that means tools and apps that are totally integrated. Keeping pace with advanced business apps and installing new feature sets can represent a daunting task. Hosted VoIP cloud based communications systems will future proof your communications by implementing these improvements. VoIP features are constantly advancing. That's because companies that offer VoIP service for business first develop and then test before they then roll out these advances on a continuous basis.

Obsolescence is a Cost

Hosted VoIP provider patches, upgrades and maintains the system. IP phones are like small computers. A VoIP PBX appliance is like a server. Think of all the upgrades and patches for your desk computer and then consider the last time your phone system's components were upgraded. Business phone systems are like computers. They require diligent revisions and constant audit for security. More advanced communication platforms require full-time personnel.

A hosted VoIP provider completes upgrades and manages, and installs all the software patches as part of their service. They constantly monitor servers and apply fixes efficiently.