Nextiva desktop app delivers connected communication.
Nextiva
now offers four comprehensive business communication plans, each
designed to cater to different organizational needs and sizes. The Digital
Plan is ideal for businesses primarily focused on digital communication.
It includes team messaging and video meetings, digital faxing
capabilities, basic CRM functionality, and mobile and desktop apps.
The Core Plan is designed for small to medium-sized businesses and encompasses all Digital Plan features and adds unlimited voice and video calling within the US and Canada, virtual faxing, basic SMS messaging, and advanced call management features. It provides a more robust communication infrastructure for growing companies.
Their Engage Plan is for businesses seeking a unified customer experience across multiple communication channels. This plan includes all Core Plan features and expands capabilities. The Engage Plan adds expanded CRM functionality, voice analytics, call recording, and customer feedback tools. It helps companies create more integrated and responsive communication.
The Power Suite is Nextiva's most comprehensive option and includes all Engage Plan features and enhances them with unlimited SMS, sophisticated call routing and handling, AI-powered call transcriptions, advanced analytics and reporting, sales pipeline management, and service ticket management. It encompasses a communication solution for complex business needs.
Nextiva offers a robust, ready-to-go, integrated, easy-to-use small business communications solution.
Updated review: January, 28, 2015.
In today's business landscape, many owners are exploring VoIP and cloud-based PBX systems for communication needs. UCaaS (Unified Communications as a Service) offers an integrated approach by combining essential tools into one easy-to-use app that can advance business operations. Nextiva's platform stands out by integrating customer management, intelligence, and analytics into a comprehensive solution. With the rise of remote work, employees require accessible communication tools. Nextiva's desktop and mobile apps provide an enhanced dashboard that gives users immediate access to critical information. The carefully designed interface ensures seamless communication across different work environments, making it easy for teams to stay connected and productive.
Nextiva's desktop app incorporates: Communication, Customer Management, View and Analyze metrics, Collect feedback, Active engagement, Automate, Know your customers and Collaboration.
Business Communications
App
Provides users a suite of tools including phone service, text
messaging and live chat.
Teams can collaborate through a conference, video
and screen sharing.
Contact Management App
Track potential customers and existing clients using a well
designed
intuitive dashboard. The dashboard is arranged
so that agents can
instantly recognize key metrics to better engage customers and
prospects effectively.
Intelligence and Analytics
App
Call metrics
that include real-time call logs,
measured performance and customized
customer reports. Leverage company data for business expansion.
Nextiva organizes all your customer data. View account history, notes and documents from one screen. No more guesswork with your customer relationships.
Nextiva offers an impressive array of integrated tools in their communications platform. They make it easy to start with one product and then add additional apps at a later time. Its business phone service regularly ranks among the best and will complement any small business. Then add to that their desktop Windows app for Customer Service Management and/or Sales customer management for a more integrated solution. Remote from anywhere work becomes easy with the team collaboration tools.
Nextiva Pricing
Nextiva has recently revamped its plans and simplified their pricing structure. As of January 2025, it offers four main plans. Prices may vary based on the number of users and billing frequency (monthly vs. annually), with discounts typically available for annual commitments and larger user counts.
- Digital Plan- $20.00 per user, per month when paid annually.
- Core Plan- $30.00 per user, per month when paid annually.
- Engage Plan- $40.00 per user, per month when paid annually.
- Power Suite- $60.00 per user, per month when paid annually.
Besides to the above pricing, which are when pain annually, there are taxes.
Specific pricing requires a no obligation Nextiva quote to thoroughly appreciate what your exact costs will be. Their pricing remains competitive in all cases, however, for groups of over 100 can be some of the best in the industry. And smaller companies should be able to leverage their CRM apps to retain lower costs over multiple vendors and apps.
Nextiva
Review- Conclusion
Nextiva's desktop computer app is skillfully designed for intuitive use.
The Engage plan is ideal for expanding businesses that want to
leverage its tools to implement a complete customer management solution.
Teams will end up functioning more effectively through concerted collaboration.
Customer service and sales agents should increase their performance by
utilizing each customer's individual information obtained
immediately in their dashboard app.
All plans include 24x7 support and Nextiva offers cloud VoIP business
phone services that are HIPAA compliant. Their customer service and
technical support have received outstanding ratings from users and collected
industry accolades year after year. All of Nextiva's services are rock
solid when it comes to reliability and security. They boast one of the
best uptime records in the industry.
Best Price Quote Nextiva makes it extremely easy to obtain an exact quote in minutes
without obligation or pressure.
Nextiva should be on most companies' short list that are seeking a unified communication solution, regardless of size. It's an excellent choice for companies with remote or at home workers or businesses with two or more locations. Likewise, it should be a leading choice for new businesses with 4 to 100 employees who want a communication platform that will boost company development.