Nextiva desktop app succeeds in delivering connected communication.
Nextiva
offers three robust business communication plans, each remarkably well thought
out. Their VoIP plans, Essential, Professional and Enterprise, incorporate
a thorough set of features. Each plan includes a local number with unlimited
voice and video calling within the US and Canada and a toll-free number with a
specified number of included minutes, plus unlimited virtual fax, voicemail to email
and 24x7 support. With each subsequent plan, the feature-set expands, as well as
the number of included toll-free minutes. The Professional plan incorporates an
impressive array of business tools such as, 1,000 SMS messages sent and
received per user, team messaging and popular CRM
integrations. The price can get as low as $21.95/mo. for five to
nineteen users paid annually on the Essential plan. Five to nineteen users on a yearly
Professional plan can expect to pay $25.95/mo.
per user.
Nextiva continues to be more than a VoIP phone service;
it is a
communications platform (UCaaS). They classify their apps into three
distinct business categories, Phone
Service Features, Collaboration Features and Productivity Features. These
three suites focus on business communications, customer relationship apps
and team collaboration.
Nextiva offers a ready-to-go, integrated easy-to-use small business communications solution.
Many business owners are currently looking to VoIP or a cloud-based PBX for phone service. Many also recognize that UCaaS (Unified Communications as a Service) incorporates valuable essential tools into one easy-to-use integrated communications app that will advance their business. Nextiva's well-designed platform adds customer management along with intelligence and analytics for a comprehensive solution. In an environment where remote workers expect their tools to be easily accessible, Nextiva's desktop app delivers. The enhanced dashboard users gain access to the information they need immediately. The carefully designed mobile app is easy to use.
Nextiva's desktop app incorporates: Communication, Customer Management, View and Analyze metrics, Collect feedback, Active engagement, Automate, Know your customers and Collaboration.
Business Communications
App
Provides users a suite of tools including phone service, text
messaging and live chat.
Teams can collaborate through a conference, video
and screen sharing.
Contact Management App
Track potential customers and existing clients using a well
designed
intuitive dashboard. The dashboard is arranged
so that agents can
instantly recognize key metrics to better engage customers and
prospects effectively.
Intelligence and Analytics
App
Call metrics
that include real-time call logs,
measured performance and customized
customer reports. Leverage company data for business expansion.
Nextiva organizes all your customer data. View account history, notes and documents from one screen. No more guesswork with your customer relationships.
Nextiva offers an impressive array of integrated tools in their communications platform. They make it easy to start with one product and then add additional apps at a later time. Its business phone service regularly ranks among the best and will complement any small business. Then add to that their desktop Windows app for Customer Service Management and/or Sales customer management for a more integrated solution. Remote from anywhere work becomes easy with the team collaboration tools.
Nextiva Pricing
Pricing is based on the number of users, whether you prepay, and the contract term agreed to. To get the lower pricing requires a commitment for at least one year paid upfront. The difference between monthly and annual billing on any plan is significant and legitimately begs the question of who wouldn't lock into a year other than those that want to experience a trial period. Nextiva does offer, along with a one-year contract, a two-year and a three-year contract where the purchaser can lock-in current pricing.
- Essential Plan- Costs start at $18.95 per user, per month.
- Professional Plan- Costs start at $22.95 per user, per month.
- Enterprise Plan- Costs start at $32.95 per user, per month.
Note that the above pricing is for 20-99 users. In addition to the above pricing, there are taxes. A Call Queue is an add-on feature and priced separately.
Specific pricing requires a no obligation Nextiva quote to thoroughly appreciate what your exact costs will be. Their pricing remains competitive in all cases, however, for groups of over 100 can be some of the best in the industry. And smaller companies should be able to leverage their CRM apps to retain lower costs over multiple vendors and apps.
Nextiva
Review- Conclusion
Nextiva's desktop computer app is skillfully designed for intuitive use.
The Professional plan is ideal for expanding businesses that want to
leverage its tools to implement a complete customer management solution.
Teams will end up functioning more effectively through concerted collaboration.
Customer service and sales agents should increase their performance by
utilizing each customer's individual information obtained
immediately in their dashboard app.
All plans include 24x7 support and Nextiva offers cloud VoIP business
phone services that are HIPAA compliant. The impressive list of PBX
features includes unlimited calling, online faxing, auto-attendant,
voicemail to email, call queues and presence (Identify who's currently on
the phone.). Their customer service and
technical support have received outstanding ratings from users and collected
industry accolades year after year. All of Nextiva's services are rock
solid when it comes to reliability and security. They boast one of the
best uptime records in the industry.
Best Price Quote Nextiva makes it extremely easy to obtain an exact quote in minutes
without obligation or pressure.
Nextiva should be on most companies short list that are seeking a unified communication solution, regardless of size. It's an excellent choice for companies with remote or at home workers or businesses with two or more locations. Likewise, it should be a leading choice for new businesses with 4 to 50 employees who want to instantly enjoy a communication platform that will boost company development.