Compare Hospitality Business Phone Systems

The Best Hospitality Phone Systems

Updated: February 14, 2025

Using top new hotel phone system.Hospitality businesses, like hotels and motels, require phone systems that offer integration with their business applications and improve customer experiences. In a busy hotel environment, a communications system needs to integrate with hospitality applications so that staff can focus on being productive and managing guest experiences. From small economy hotels to large resorts, guests often rate experiences such as ease of interaction with staff and communication as a top factor. Good communication is essential for a successful hotel, with the phone system and hospitality apps laying the foundation for that success. By streamlining services and optimizing staff productivity, hotels can improve services and maximize guest experience.

"Driving hotel operation efficiencies and enhanced guest services are not only a result of a strong, reliable and state-of-the-art communication solutions; it comprises many more supporting products and applications." NEC Smart Hospitality.

An integrated hotel phone system should make a positive impression on customers and be easy and intuitive to use, for both customers and staff. Whether you're looking to replace an older existing phone system or require a totally new communication solution, you will find the best business phone systems available that match your needs and budget.

Top Hospitality Hotel/Motel Business Phone System Brands on the Market_

These are the top rated Hospitality business phone system companies

Each of these hospitality business phone system manufacturers constantly receives the best reviews and are deployed in many hotels in the US and worldwide. Some offer both cloud-based, and on-premise solutions.
Mitel remains the market leader in hospitality communications, offering high-end and cost-effective solutions with a long-standing reputation. Phonesuite follows as a strong competitor in the U.S., providing affordable, feature-rich systems, which cater to hotels of all sizes. Likewise, for ComXchange. While just recently NEC announced shifting its focus to cloud-based systems, moving away from traditional premise-based solutions. Yeastar recently launched its Hotel Management module for small and medium-sized hotels, earning praise for its integration capabilities and operational efficiency.
Legacy brands like Comdial, Hitachi, and Nortel, once prominent in the hospitality sector, are no longer active. Comdial went bankrupt, Hitachi exited the industry, and Nortel's acquisition by Avaya led to its diminished presence in the hospitality market.

These brands below are today's recognized leaders in hospitality phone systems with excellent ratings from the hotels that use them.

Best PBX Phone System for small Hospitality Business

Many hotels have similar needs, but have different requirements. A hospitality business phone system becomes the right solution when it's tailored to meet your needs at a price in your budget.

As a business owner looking for a new hotel phone
system or improving your current hotel's systems,
the amount of information may be overwhelming,
however, we have listed the top rated hospitality
phone system brands that constantly deliver
solutions to match a customer's needs.
Perhaps the best solution is to compare quotes based on your needs. Take a minute to answer a few questions
to find the perfect hospitality phone system for your hotel business.

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Mitel Hospitality Applications HotelMitel is the market and industry leader in the hospitality industry for several decades. Their Hospitality Applications Suite offers state of the art applications that are among the highest rated. Mitel's Call Management supports the use of traditional and IP communications (fixed and wireless), allowing hoteliers to benefit from IP communications and still keep their traditional telephony.  brochure

Mitel's offerings include its MiVoice Office 400 hospitality package. A cost-effective solution tailored for growing 2-star and 3-star budget hotels and motels seeking to adopt advanced technology for enhanced room and guest management. It integrates seamlessly with existing hotel infrastructures, minimizing expensive upgrades. Its modular design allows properties to scale and customize features based on their specific needs, reducing initial costs compared to less flexible systems. brochure

  • High-end, both on-premise and cloud. $$ to $$$$
  • Found in small to large hotels (Hilton, Hyatt, Marriott, Starwood Hotels, etc.).

Phonesuite hotel phone systems.A leader in hospitality solutions, Phonesuite offers both a Cloud PBX and a traditional On-Premise PBX. Known particularly for their more traditional affordable PBX solutions, they are easy to implement and integrate with existing hotel and property management applications. These cost-effective systems are reliable and have been installed in thousands of locations. Their two main products are the Phonesuite64 PBX for up to 60 rooms and the 112E for up to 450 rooms. Phonesuite64 brochure   Phonesuite 112E brochure

  • Both on-premise and cloud solutions. $$$
  • Found in small to large hotels (Holiday Inn, IHG, Crowne Plaza, Best Western, Hilton, Marriott, etc.).

ComXchange logo.ComXchange, by ClearlyIP, is designed specifically for the hospitality industry, offering customizable, value-driven systems tailored to your property's unique needs. Whether hosted, deployed on-premise, or in a hybrid setup, it seamlessly integrates with all hotel PMS systems. From emergency notifications to wake-up calls and call accounting, ComXchange covers all the essentials. brochure

  • On-premise/hosted or hybrid solutions. $$$
  • Found in small to large hotels (Choice Hotels, Hilton, Hyatt, IHG, Marriott, Wyndham Hotels & Resorts, etc.).

Yeastar logo.Yeastar's P-Series Phone UC System offers an integrated Hotel Management module designed specifically for small and medium-sized hotels. This feature merges hospitality communication with streamlined property management, helping to simplify daily operations and improve guest experiences.
The Hotel Management Module includes a wide range of hospitality-focused tools. Hotel staff can easily handle room assignments, guest check-ins and check-outs, housekeeping updates, wake-up calls, and service billing from a unified interface. Additionally, back-office features like custom room status, class of service, guest stay history, call accounting, and branded invoices further enhance operational efficiency. brochure

  • On-premise compatible with most hotel phones. $$ to $$$
  • Found in small and medium-sized hotels (Wyndham, Avana, Razana, Grand Hotel Olimpo, Seafield Hotel and Spa, etc.).

NEC SMART Hospitality business phone system quote.NEC's SMART Hospitality Solutions are highly regarded and deployed in hotels worldwide. By offering both on-premise (appliance or virtualized models) and off-premise cloud systems, NEC can deliver the right solution for just one or a chain of hotels. Their SMART Hospitality suite offer State-of-the-art Operator and Guest Reservation Solutions, plus applications that make a business run smoothly. brochure
For two-three star hotels, NEC's InHOTEL* management system is a cost effective solution. brochure

  • Both on-premise and cloud solutions. $$ to $$$$
  • Found in small to large hotels (Hilton, Mandarin Oriental, Marriott, Peninsula, Starwood). *InHOTEL found in many hotels up to 120 rooms worldwide.

TransTel hotel phone system.Transtel's TDS Lodging Series is a good choice for small to medium-sized hotels and offers seamless integration of front desk and guest features. With competitive pricing Transtel is an excellent choice for an independent brand hotel looking to upgrade from an older, outdated system. brochure

  • Hybrid digital IP-PBX phone system. $$
  • Found in small to large hotels (Holiday Inn, Best Western, Aston International, etc.).
The best choice for your PBX phone system.Want to streamline the process and get a quote on the best business phone system for your needs? Just complete the few questions in the form above.