GoToConnect Unified Phone Service Review

GoToConnect Unified Phone System Review

GoTo Connect delivers a robust integrated communications solution for business calls, meetings, and messaging. LogMeIn's phone system, GoTo Connect (formally Jive), offers a flexible full-featured cloud-based business communication solution with over 100 features. With the Basic plan, GoTo has incorporated a multi-channel feature set to allow many small businesses a robust communications solution with phone, chat and video conferencing built-in. It's arguably one of the more affordable plans for businesses between ten and twenty users that incorporates team messaging and video meetings for up to four participants. The Basic plan does, however, places a limit on several features. For instance, they limit Call Queues and Ring Groups to only one instance, and the plan does not include items like E-Fax and Voicemail to Email. However, for those small companies with 20 or fewer employees looking to move to the cloud, it can offer a workable solution.

The Standard plan is noteworthy in its abundant number of features. It's designed to deliver an effective communication solution that connects customers, clients and coworkers with voice, integrated video meetings and messaging. Included along with a comprehensive feature-set are toll-free minutes, as well as a number of international minutes for over 50+ countries. Users have the choice of any type of device, from desk phone, computer to mobile phone. The Standard plan remains the most popular plan for any business and remains the dominant choice for any organization with multiple locations.

GoTo Connect represents a leading cost-effective choice for companies to directly implement a new office or business location to connect right up through the cloud to their organization. Locations can be anywhere around the globe and still receive a fast, secure connection using low bandwidth connectivity. As a full service VoIP provider, users can port existing phone numbers (US and Canada). With meaningful customer support from the GoTo team, you're effectively associated with a cloud communication partner who is there to help develop a better business communication solution.

GoToConnect Plans, Features and Monthly Pricing

GoToConnect's two plans vary in the number of features and calling minutes. Each of both plans include Unlimited Extensions; however, the Basic plan limits the number of auto-attendants, ring groups, customizable call plans, and call queues to one, while the Standard plan they remain unlimited. The Standard plan includes call recording, E-fax, paging, intercom and calling to 50+ countries. It incorporates multi-site compatibility settings, therefore should be the plan for any organization with more than one location.
Pricing for each plan is determined by the number of users and can be lowered by choosing the annual billing option. *GoToConnect prefers to quote pricing.

Basic- for up to 20 users includes a simple phone system with chat and video conferencing built-in. Limited to 20 users maximum.
Standard- unlimited users offers a robust phone system together with a fully featured chat and videoconferencing system. No limit on the number of users.

GoToConnect User Reviews

GoToConnect has established high reviews from their customers. Mentioned regularly are: ease of use, intuitive clean UI for administering the system, good value, excellent USA-based tech support, easy to use for just about anyone. "Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free."GetApp: 4.5 out of 5 with 649 reviews¹.

GoTo Connect Unified Phone, Meetings and Chat Review Conclusion

GoToConnect delivers one a feature-rich VoIP business phone solutions that includes international calling if you subscribe to the Standard plan. Businesses with a dispersed workforce or those with offices spread across various countries will find GoToConnect to be an outstanding cost-effective multi-channel communication solution.

GoTo Connect- received TMC’s 2022 Unified Communications Product of the Year Award. Built for SMBs offering an all-in-one tool to easily manage multi-channel communications.

Along with voice, GoToConnect's integrated video meetings and messaging apps allow coworkers to connect with each other and to their clients efficiently. It unites services including cloud telephony, meetings, messaging, and contact center capabilities.

Eliminating the complexities of setting up a sophisticated business phone system, GoToConnect deploys quickly and easily. Their impressive platform's tools allow for intuitive administration for total control with a dial plan editor displaying a drag-and-drop visual interface. And their system is compatible with over 180 desk phone models, as well as integrates with many of the tools businesses may at present be using. Having constantly earned accolades for their enthusiastic customer and technical support, GoToConnect customers regularly find they receive both a great phone system and a partner to solve business needs.

Pros

Designed for businesses which want to build a flexible customized phone system. Easy to use.
Additional phone numbers are only $5/month.
They maintain an extremely reliable managed distributed cloud architecture that operates with low bandwidth. Excellent response times on their apps. 99.996% uptime with implementation of the latest privacy and security to industry standards.
Integrates with a significant number of notable business applications, including several law office apps. One-click video conferencing.
24/7 around-the-clock support that receives high praise from users. Video library with excellent tutorials.

Cons

Lack of pricing on their website.
The Basic plan lacks a number of features many users would expect to be included.
Although most users have a described the system as very easy to deploy, a few expressed that there was a learning curve for them to properly utilize the system.

Best For:

Healthcare, Automotive, Law Firms. Any large organization with multiple offices at diverse locations. An excellent choice for a distributed customer call center where agents and at-home workers are geographically disperse. Companies with multi-country locations. Law firms or attorneys, notably with multiple offices distributed in different states. Small companies with under 20 users expecting a very affordable plan without sacrificing reliability.

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¹The number of GetApp reviews were as of 4/28/2023.

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