OpenPhone Cloud-based Communication App Review
OpenPhone
is an incredibly affordable virtual phone platform for
entrepreneurs and small teams to efficiently interact with each other and
communicate with their business customers.
OpenPhone is a modern business cloud-based communication app designed to operate on
iPhone, iPad and Android. It delivers your business calls, texts, and
contacts into one integrated unified communications platform that works
anywhere. You first start by downloading the app to your existing cell
phone, after which you get a new local or toll-free number (U.S. or
Canada) for $15.00 per month when paid annually. Or you can port an existing phone number for
free.
Its platform includes phone calls, call recording, and messaging capabilities
all integrated inside the user interface. This allows teams to possess one
place to stay connected without having to struggle to use multiple devices
or apps.
OpenPhone Plans, Features, and Monthly Pricing
Designed uniquely for entrepreneurs and small business teams, OpenPhone delivers an affordable robust, all-in-one phone solution to businesses on a budget.
OpenPhone
offers three plans.
Each of which includes one local (USA or Canada) or toll-free number per user that you
select when establishing your account. Additional numbers can be included for
$5.00/mo. Plans, including the Starter, incorporate calling and messaging
to US and Canadian numbers, voicemail to text transcript, business hours and call recording. The
Business plan comes with everything in
the Standard plan while adding more collaboration tools, including an advanced
IVR, call transfers, including warm transfer and transfer with a note, on-hold,
group calling and analytics and reporting.
Businesses that employ the app instantly gain a more professional presence and provide customers with several ways to communicate, including phone calls, texting and voicemail. It directly improves business relationships with the ability to call and text from the same number. Each team member will stay informed by syncing notes across a shared customer address book. Improve customer response using faster AI-suggested message responses and automate note-taking by employing AI call summaries.
- Starter- $15.00per user/mo. when billed annually. $19.00 when billed monthly. This plan incorporates all the essentials to get you operating on a more elevated level.
- Business- $23.00per user/mo. when billed annually. $33.00 when billed monthly. This plan is designed for teams looking for more integrations and collaboration features. AI-powered transcription generates comprehensive call summaries and full verbatim transcripts with intelligent insights.
- Enterprise- Custom tailored pricing for larger organizations that may retain unique requirements. This plan comes with a dedicated account manager and priority support.
Gain
the ability to collaborate inside shared phone numbers.
Be able to call and text as a team and see your teammates’
activity. Your entire team instantly gains the ability to work
together to support business customers with one seamless
experience.
Business calls, texts and contacts.
Designed with small companies in mind so team members can maintain one
place to instantly locate information without the need to toggle between
screens and apps. Call logs, call recordings, and transcribed voicemails
appear right alongside texts to establish a coherent communication
platform.
Lightweight CRM. Add notes for future reference.
Whether using OpenPhone as a solo-entrepreneur or with a team, leaving notes on contacts will keep you apprised of all the details.
OpenPhone Reviews, Pros and Cons- Review Conclusion
OpenPhone delivers one of the most affordable well-crafted virtual phone solutions for micro-businesses and small teams.
Teams find it easy to be more productive by sharing a unified inbox so that everyone can review texts, voice messages, and calls in a single view.
Their phone service provides an exceptionally expertly designed app which provides ample built-in Customer Relationship Manager (CRM) capabilities. Teams will instantly discover the advantages of sharing notes and pertinent information on customers and their business interactions. Built-in AI (Artificial Intelligence) reduces response times by assisting agents with suggested message responses and automating note taking and call summaries.
For entrepreneurs that still use a personal phone for business, OpenPhone's platform represents a brilliant and remarkably affordable solution to separate business calls and contacts from personal ones. Users regularly state the service is indispensable and has made doing business significantly more efficient. At some point, it becomes critical to set business hours to only accept business calls to a personal phone during specified hours. Setting auto-replies, which are incorporated into the system, furnishes a method for customers to always receive a response. For example, these automated texts can be set separately to respond to missed texts, calls and voicemails during business hours, with another message after hours. A primary feature that improves customer communication and retention and business professionalism. All of OpenPhone's features have been designed to be implemented effortlessly, and their website includes a library of tutorials showing how-to perform the settings.
OpenPhone Reviews
The following factors were repeatedly mentioned as positive attributes; uncomplicated user interface, simple to use, price, automated texts; voicemail to text, recording calls, adding notes. "I have been using the OpenPhone system for the past 2+ years and have tried other systems out there, but OpenPhone is the best and most user-friendly of them all." "The cost effectiveness of the service and my ability to perform my duties overseas...without international fees and expensive data rates." "have been very pleased with OpenPhone...able to know when to answer it with my business spiel...you can manage the calls from a PC. So if on vacation - have a coworker manage the calls and texts..."
OpenPhone regularly gets rated uppermost for best usability, easiest to use, and easiest setup among its peers.
At $15.00per mo./user OpenPhone may be the most affordable robust virtual phone service available anywhere.
Ranking as an impressive top pick, OpenPhone offers a great virtual phone service for solo and micro-companies. OpenPhone reviews: g2: 4.7 out of 5 with 2,273 reviews1.
Conclusion
OpenPhone provides an outstanding virtual phone system tailored for
solo-businesses and small teams to communicate effectively. It's
designed with both a modern and a clean user interface and
is regarded by almost all users as intuitive and easy. With just enough light
CRM capabilities, most micro-businesses will find it's precisely what they
desire. A service that can be used from anywhere, OpenPhone is emerging as
one of the best, most affordable virtual phone platforms available.
Pros
- Well-designed, clean, modern User Interface that runs on desktop or mobile that's straightforward and easy to learn and use.
- Extremely cost-effective virtual phone system solution with a substantial set of integrated features, including call recording.
- Automated texts. For example: Send an automated text that informs people that you can chat over text when you can't accept a call.
- Built-in AI (Artificial Intelligence) assists agents in suggesting message responses and automating note taking and call summaries.
- No International roaming fees. Digital nomads find they can use OpenPhone no matter where they are in the world. All they require is Internet access.
- The system integrates with a number of other business applications.
- No overcharges or hidden fees. They offer a free 7 day trial.
- Founded in 2018 and based in San Francisco, CA.
Cons
- Support is only available through email for users on the Starter plan.
- No virtual fax.
- If you require the ability to transfer calls, you'll need the Business plan.
Best For:
- Great for start-ups and small teams that may be geographically dispersed. Real-estate agents and agent teams. Entrepreneurs and growing micro-companies. Digital nomads, professional services, and logistics and transportation.
Start today with: OpenPhone
1The number of reviews were as of 2/5/2025.
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