UniTel Voice Virtual Phone System Review
UniTel Voice, one of the most affordable robust virtual phone systems for entrepreneurs to run and grow their business.
UniTel Voice is an affordable virtual business phone service designed for
entrepreneurs and small start-ups. It's a cloud and mobile-based platform
designed to forward your toll-free, local or vanity business
number to a virtual auto-attendant. This enables customers to choose extensions
(users) based on time and business needs. It permits small business
owners or teams to use existing cell phones and still maintain all the power
of a professional business telephone system. Incorporating an assortment of
advanced business PBX phone system features, UniTel Voice
implements a communication solution for those desiring a
more businesslike way to handle customers. It's fast and easy to set up.
Users find they instantly
establish a professional image by adding a separate local or toll-free
business number to an existing home, office or cell phone. Outbound
business cell phone calls will display the business number as caller ID. After hours, your business will still accept calls incorporating a special greeting, call forwarding and business voicemail.
UniTel Voice Plans, Features and Monthly Pricing
Unitel isn’t overcomplicated, rather it's perfectly suited for small businesses. And they are there with one-on-one support.
UniTel
Voice maintains four plans.
Each plan includes one local (USA or Canada) or toll-free number that you
select when creating your account. Additional numbers can be added for
$5/mo. Plans incorporate a substantial core set of 28 PBX features, with the
office plan adding collaboration tools like presence indicator and team
messaging. Key features include virtual auto attendant, call
announcement, unlimited call handling, department and employee extensions, call
scheduling, voicemail to email, send and receive faxes, call logs, call
recording, call
blocking and on-hold music. Plans
have been designed to allow users to move
to a more enhanced version as their business grows. There is no requirement for
a long-term contract and plans can be changed
at anytime. Setup is quick and straightforward; they'll even do it for
you.
- Start-up- $9.99/mo. 3 users. 500 minutes. Mobile app.
- Unlimited- $24.99/mo. Unlimited users. Unlimited monthly minutes. Mobile app.
- Office- $29.99/mo. Three users. Unlimited monthly minutes. Mobile app, Desktop Softphone, Desk Phones, Presence Indicator, Team Messaging. *Add'l Users $9.99/mo./user.
- Office-Max- $69.99/mo. Ten users. Unlimited monthly minutes. Mobile app, Desktop Softphone, Desk Phones, Presence Indicator, Team Messaging. *Add'l Users $9.99/mo./user
Developing a business often entails the use of more sophisticated features. For users who find themselves in that position now or in the future, UniTel's Voice platform establishes itself as a ready-made communications system.
Instant Message & Share Files.
Simplify collaboration
utilizing the Office Plan’s team messaging. Drag and drop
files right into chats across desktop and mobile. Update everyone
in a room chat or instant messaging team members one-on-one.
UniTel Voice Reviews, Pros and Cons- Review Conclusion
UniTel Voice provides a top-rated, robust, affordable virtual phone system for start-up businesses and dispersed teams.
The Office Plan is an outstanding choice for small teams and start-ups. You'll be able to message members and collaborate by dragging and dropping files right into chats.
UniTel Voice stands out in several ways from their competition in the virtual phone service space. What currently sets UniTel Voice apart is offering an unlimited plan that allows unlimited users. Other virtual phone companies require a more expensive plan once you hit a maximum number of extensions. Not having to pay more to add another extension is likely to become a significant difference for a small, growing business needing to manage expenses. Further cost savings can be realized as UniTel Voices' platform doesn’t require any additional hardware. At the modest cost of $24.99/mo. even the most frugal small start-up that retains a dispersed team won't feel any financial pinch. That could be a critical factor when exploring which service should represent their leading choice.
Most new businesses owners regularly state
they require a straightforward, businesslike way to professionally handle
their customer's calls. UniTel Voice's service delivers a robust virtual
business PBX service and more at a
decidedly affordable price. The platform thoroughly incorporates all the
essential features that any micro-business might require.
Calls are routed and
handled professionally within minutes of creating an account. UniTel
Voice's live customer support takes pride in delivering
impressive customer service. New customers are offered a free concierge
setup; configuration is completed over the phone at no cost. They'll
even ensure your business presents a polished image using a professionally
recorded greeting from their Voice Talent Studio using human voice talents
at no cost. A popular competitor requires
an extra fee for this service. Employing three plans, UniTel Voice has designed
each progressively so that as
a new business grows, they can move to another one seamlessly. They have
unquestionably established an affordable, reliable virtual phone system that enables
entrepreneurs to manage and advance their business.
With UniTel Voice, anyone can incorporate a professional cloud-based virtual business phone system instantly that connects their team members and customers.
All in all, UniTel Voice rates as a leading choice for a micro-business virtual phone service. UniTel Voice reviews: capterra: 4.4 out of 5 with 27 reviews1.
UniTel
Voice delivers a complete virtual phone system designed for a new business
to quickly handle calls professionally. Within minutes of signing
up for their service, users will be able to manage business customers in an entirely
more skillful manner.
Pros
- Four plans that start at $9.99/mo. Each plan presents a markedly cost-effective solution with lots of features.
- They provide an intuitive app that won't overwhelm ordinary users. You don't have to be tech-savvy to set it up or use it.
- 30-day risk-free trial. No annual contract pricing. Change plans at any time. You own the phone numbers. No cancelation fees.
- Record greetings and voicemail yourself using Talent Studio or have one of their human voice talents do it for you for free.
- Call recording is available as an add-on for $5/mo.
- You're able to send and receive faxes.
- 24/7 USA-based (Naperville, IL) live support. Lots of helpful how-tos and business tutorials. They'll setup the system for you at no cost.
Cons
- A few users have stated that learning the software on their own was intimidating and slightly difficult. However, praised customer service for their assistance and friendliness.
Best For:
- New or very small, growing businesses that utilize mobile phones. Real-estate agent teams. Entrepreneurs and micro-companies with dispersed staff members. Any small team looking for a virtual phone service that incorporates team collaboration tools. The Unlimited Plan has proved to be an outstanding choice when scaling up distributed teams to complete projects.
Start your 30-day risk-free trial: UniTel Voice
1The number of reviews were as of 3/22/2024.
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