Norstar BCM Reset Mike's PBX Tips

Norstar BCM50- How to Reset to Factory Defaults

PBX help from telecom tech, Mike.You might find the need to reset to factory settings your BCM50 PBX system using the reset switch. Perhaps the system has been misconfigured to such an extent that it is easier to just start from factory settings and use a Level 1 reset to return to the default system programming. Or you find yourself with a system that you need to erase all of the user specific data by initiating a Level 1 or a Level 2 reset.

1A Level 1 Reset erases all customer specific data and restores the default configuration for all components. This reset leaves all the software components as is. No Ethernet connectivity to the system occurs during this operation.

2A Level 2 Reset erases all the customer and system configuration data and all software releases and patches that have been installed. This reset re-installs the original factory settings and resets the router firmware to the original version when shipped from the factory. A level 2 reset also erases all the log files in the system.

To perform either reset you will need a fine pin type object (not metal) that is small enough to enter the reset hole opening.

Norstar BCM50 - Performing a Level 1 or a Level 2 Reset Step by Step

Norstar BCM50 PBX reset screenshot. 

If you need the Norstar Feature Codes and how to cancel those codes.

Find our Norstar BCM50 Manuals here.

If you need the Nortel Meridian Manuals you can find them here.  For Instructions to change the time on Norstar.

Norstar BCM50 Level 1 Reset Sequence Steps 1 through 4.
NOTE: A Level 1 Reset erases all customer specific data and restores the default configuration for all components. This reset leaves all the software components as is. No Ethernet connectivity to the systems occurs during this operation.nd restores the default configuration for all components. This reset leaves all the software components as is. No Ethernet connectivity to the systems occurs during this operation.
Press the reset switch which will start the procedure. The different states of the power and status LEDs are as follows:

Norstar BCM50 Level 1 reset steps.

 

1) A blinking power LED which indicates a user input window. The BCM50 ius waiting for user input.
2) A solid red power LED indicates that an extreme action has been requested and caution is urged.
3) A solid status LED (any color) indicates the level of reset action. Level 1 is Yellow. Level 2 is Red.
4) A solid status LED indicates confirmation of user selection (Note: Power LED has priority.).

Norstar BCM50 Level 2 Reset Sequence Steps 1 through 5.
NOTE: A Level 2 Reset erases all the customer and system configuration data and all software releases and patches that have been installed. This reset re-installs the original factory settings and resets the router firmware to the original version when shipped from the factory. A level 2 reset also erases all the log files in the system.
Press the reset switch which will start the procedure. The different states of the power and status LEDs are as follows:

Norstar BCM50 Level 2 reset steps. 

 

A blinking power LED which indicates a user input window. The BCM50 is waiting for user input.
A solid red power LED indicates that an extreme action has been requested and caution is urged.
A solid status LED (any color) indicates the level of reset action. Level 1 is Yellow. Level 2 is Red.
A solid status LED indicates confirmation of user selection (Note: Power LED has priority.).

 

 

The following diagram shows the steps for either a Level 1 or a Level 2 reset on the Norstar BCM50 PBX. Follow the procedure as explained.

Norstar BCM50 reset sequence chart.