Norstar- How to Create a New Mailbox in a Nortel Norstar PBX
In
1988, Nortel developed the Meridian Norstar system as a way to compete directly
with the AT&T Merlin phone system. Later Nortel renamed the Meridian Norstar,
the Nortel Norstar. Nortel was then at a later date taken over by Avaya, who
makes many Nortel products, one of those being the BCM which was the system
that replaced the Norstar. Yes, it's confusing, but that pretty much sums up the
history of the Norstar, a very popular PBX. Many of these PBXs are out in the field, still
powering thousands of companies' telecommunications needs.
Below we offer instructions for administering mailboxes on the Norstar system; creating a new mailbox, which is required to be done from a M7310, M7324 or T7316 telephone.
First a tip. If you pause between inputs for too long the
system will quit and your session will end. However, the mailbox that you might
have created will still exist. If that happens then use then you should
select the button marked change which will allow you to finish the
programming. Prepare for this admin session with the person's name, last and first
and mailbox number written down.
How Admin Can Create a New Mailbox in a Nortel Norstar PBX
-
Start by logging into System Administration.
- First Enter the Feature Code 983 so the display shows LOG, then Enter the password, then press OK.
- If your company uses extensions that are 2 digits then enter 120000, for 3 digit extensions 1020000, or for 4 digit extensions enter 10020000.Then Press the softkey under OK.
- Select MBOX. Then Select ADD.
- Enter a mailbox number which would usually be the extension number and then Service Class Select 1, then OK.
- Next Select Name and Enter the person's name, last name first, after which press ## which will enter a comma after which enter the first name. (NOTE: When spelling the name press # to move to the next character.)
- Next under Directory press Y. This is a Directory Override. By pressing YES it programs the mailbox owner’s name to always play in the Company Directory.
- Next press Y for Message Waiting.
- Next Press LINE to select a specific outgoing line. Press POOL for Norstar Voice Mail to select a line within a line pool or Press NONE if you do not want to assign an outdial route. ( NOTE: Caution should be used when assigning a line or pool which allows a caller to perform out-dialing from the Voice Mail which can be a security issue.)
- Next Accept 1, then select OK. The voice mail mailbox has been created and can now be used with the default password of 0000.
About Nortel PBX, two popular systems, the CICS and the MCIS.
Nortel Norstar CICS (Compact Integrated Communication System) and MCIS
(Modular Integrated Communication System) are two of Nortel's most
popular PBX systems. Both are known for dependability, with the compact system
supporting from 4 to 8 incoming lines and between 8 and 24 extensions, while the
larger modular system could handle up to 24 incoming lines and up to 274
extensions. The telephones that are used with these PBXs are the Nortel Norstar
T-Series phones, now known as the 7000 series digital phones. Some of the
telephone models are the T7406E, T7406, T7316, T7208, and T7316e. For manuals
and guides to these two popular systems:
Nortel ICS Guides