TalkSwitch- How to Recover the Administrator Password
There
might come a time when unlocking a lost administrator password is the only option.
It's not totally uncommon for a company that needs your support as a new
technician to not have the password for the device.
The instructions below explain the process for a recovering from such an situation on a Talkswitch PBX (voice switch by Fortivoice). Care, however does need to be taken to complete the prerequisite steps first, because if not completed properly the end result will be a longer process.
If you need Talkswitch guides and manuals you can find them here: Talkswitch IP-PBX Manuals and Guides
These instructions are to recover a lost administrator's password for a Talkswitch or Fortivoice PBX system working through Fortivoice (who now owns Talkswitch after purchasing the company), so that a new password can be created for access. Fortivoice requires several steps working through their customer care, Forticare, ensuring that the switch has been registered on the their system. This is why we emphasize to complete the first step ensuring registration, without which, you'll just have to go back and start all over wasting much needed time.
Recovering a Forgotten Admin Password for Talkswitch or Fortivoice IP-PBX Switch
Start by ensuring that the unit has been registered on the FortiCare system before any other steps.
-
First
start by going to Fortinet's support page and checking that the
particular unit is registered. - The display will show the system ID and generate a new Unlock Code. NOTE: This code is unique and will change with if the window is closed.
- Next while the screen to the Talkswitch remains open go to Fortivoice's support portal and open a Technical Assistance or Customer Service ticket. Provide both the Unlock Code as generated and the System ID of the unit.
- Make sure the screen remains open.
-
A
Fortivoice customer care person will provide the reset code. - After receiving the reset code copy it into the FortiVoice Management Software (still open) and click on OK.
- It will then be possible to create a new administrator password to access the unit.
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About Talkswitch, Fortivoice
TalkSwitch is a division of Fortinet, which was founded in 2000 and whose
primary business relates to network security appliances. Talkswitch was
originally founded in Ottawa, Ontario and manufactured small popular PBX switches
that were known to have well designed management software. Products are
sold through a network of authorized value added resellers. Talkswitch after being bought by Fortinet was rebranded
Fortivoice and all voice products are now sold under that name.