These Five Questions often point to the Right Phone System
Existing brick and mortar companies looking to expand, update, or replace their phone system should start by answering a few simple questions.
Telecom professionals routinely guide customers with the right solution. Both for the price and function. Brick-and-mortar businesses, such as retail, manufacturing, automotive, restaurants, etc., regularly determine an on-premise phone system is more suitable and cost-effective.
The right Phone Solution is often determined by the type of business.
The best phone solution regularly results after a quick review of answers from a few questions.
1) Do you plan on keeping your current telephone provider?
If you want to remain with your current telephone provider,
then often an on-premise phone system is the best choice.
Assuming that you have four business telephone
lines and plan to keep them, then the new system will have to
accept that type of (FXO) connection.
Likewise, if you have a PRI circuit, then the replacement system must be able to
accept a PRI. Both scenarios would dictate an on-premise PBX.
However, if you decide a
new hosted provider is the better alternative, then the
major requirement is Internet and an Ethernet connection at each phone
location.
2) Are you willing to spend money to run cables, if required, or keep some phones on traditional phone wiring?
Cabling and infrastructure will often define a cost-effective phone solution. For instance, an industrial facility with a mix of offices and production space may still have traditional phone wiring connecting the telephones, especially in the production and industrial part of the premise. Running Ethernet cables in high steel beams over machinery requiring lifts can be costly and may not be worth the expense.
3) Is the current number of phone lines and extensions adequate?
You can increase the number of phone lines by a variety of
means. Adding VoIP capabilities (SIP trunks) to a PBX is often an
extremely affordable option that easily expands calling capacity.
If you remain with your current
telecom provider and have four traditional business phone lines, but want
to expand to seven, then it's as simple as getting a new phone system that can
accept eight regular phone line connections. Or if your current phone
system is adequate, expanding it.
4) Do you require innovative features or would conventional technology sustain your business needs?
Often what's advanced technology for one person is not the same for another. To answer questions about the type of phone system required, consistently comes down to business needs. Typically, sales, contact centers, and some office environments want advanced call routing features and CRM integrations to improve efficiencies. Parts supply houses may determine their advanced features are a well-designed auto-attendant and voicemail-to-email.
Are you looking for the Right Business Phone System for your company? Then take the first step by using the link below to answer a few straightforward questions.
5) Do you have resources to manage a phone system in-house?
The days when a phone tech required an on-premise visit for a
service call is over.
Some businesses
now prefer to want to manage their own phone system. Hosted
VoIP providers have designed systems for easy and intuitive management.
And they offer online and phone support as part of the service. On-premise PBXs
are generally more challenging and routinely require a phone technician
or a tech-savvy employee to initiate changes to the system.
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Currently
there are many outstanding reconditioned On-premise PBX Systems that are
available from telecom vendors. And businesses are reaping the savings.
As cloud-based services (UCaaS)
have garnered all the news, publicity and attention of late, it's apparent
that on-premise PBX solutions have been favored by companies of a broad
range of sizes.